Sprint Careers

Call center opportunities

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True or false: You're awesome.

If true, you're in the right place. If false ... well, this is awkward. Maybe go grab a snack or something? All right, now that we've got that figured out, let's get to it. At Sprint, we pride ourselves on finding the best people possible to fill our ranks. And we think that's you.

Table tennis anyone? Sure, available during break time in any of our call center locations. Our employees, like this male and female, take pride in being the resourceful friend who’s in tune with the latest tech innovations and always ready to share that knowledge with a refreshing smile.At Sprint, our competitive spirit drives us. From an intense game of foosball, shown here, to game-changing pricing plans, our drive and the constant push to get better every day makes the difference.Working in a Sprint call center devoted to delivering amazing experience to our customers is one of the opportunities at Sprint, just like this female employee knows.
Colleagues connect and refresh over lunch amid the hub of activity in a modern Sprint call center.

Customer Management

Dream of assisting the masses with the power of your beautiful voice? Do you thrive on making customers happy, providing them valuable account information and love working with the latest mobile device technology? Sprint is for you. Become the face (and voice) of Sprint to research, resolve and assist customers with any and all questions they may have.

Apply now

Technical Support

Are you a problem solver? Great with wireless phones? Aware of the inevitable robot uprising? Our inbound call center team of technical support representatives helps customers get the most out of our products and services. Technical Support plays a vital role in customer satisfaction by working with advanced technologies in voice, data and media entertainment.

Apply Now

Credit and Collections

Put your excellent negotiating, listening and sales skills to work for a rewarding career at Sprint. This team works with customers to answer questions regarding credit applications, correct credit ratings, provide credit decisions on new accounts, monitor and communicate credit concerns, handle payments and improve customer service. Plus - you get a super awesome headset.

Apply Now
Our call center sites come complete with lockers to stash your personal stuff, like this male employee did.

Why Sprint?

Apart from being a highly recognizable brand, Sprint offers its employees some world-class perks and highly competitive pay. We're always innovating to help you move forward. Check some of them out.

  • FREE wireless
    service. Yes, free.
    And discounts for friends and family.

  • Competitive pay,
    401(k) program and $3,500 reimbursement for eligible tuition expenses.

  • 15 days of
    paid time
    off plus

  • Wellness programs Not only are we here for your wellness, but for your overall well-being. Social, financial, community, health coaching and online programs - Sprint cares.

So yeah, you could say it's pretty awesome to work here.

Supervisors in Sprint call centers take pride in helping colleagues advance their skills and development, just like this female employee knows.Our customer care agents, like these employees, enjoy personal workspaces in a collaborative setup, which builds team spirit while supporting personal expression ~ and yes, that’s a rubric cube.Foosball at work? Game on!

Selection process -

Do you have what it takes?

Sprint's selection process for our call center positions will test your mind, battle prowess and whether or not we think we could beat you in ping pong. But really, our selection process includes assessment testing. Throughout the assessment simulation process, you will test drive work you would be asked to perform and self-evaluate whether this would be a good fit for you. The assessment includes:

  • Computer navigation and abilities - quickly and efficiently navigating multiple screens
  • Accuracy - data entry
  • Multitasking - simultaneous listening and typing
  • Customer Service Orientation - listening, following established procedures and showing decision-making skills

Successful completion of the assessment may qualify you to continue in the hiring process, which may include completing an online application, interviewing with site management and recruiters, and a pre-employment screening which includes a background investigation and a drug screen.

Good luck!

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Vet

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to sprintcareers@sprint.com or by faxing your request to 913-523-9980.