Sprint Job Details
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Date :
2-12-2018
Address :
1300 E. ROCHELLE BLVD
Location :
IRVING, TX US
Req # :
236831BR
Job Description :
Job Summary

Drive Site Performance Through Partnership, Performance Sustainability, Customer Outcomes & Cost Optimization.Ensure SPS Operating Rhythm in place.Monitor Key Performance Indicators in aggregate and outliers.Create Customer Promoters: decrease churn and increase purchases and referrals. Ensure resolution of Outer Loop Issues.ID root cause of issues.Collaborate to address and solve all issues raised within Sprint. Closes the loop between Sprint and the Vendor Site. Collaborate with peers to continuously improve channel performance. ID and implement Best Practices. Drives consistency across the organization. Collaborate to continuously improve operations.

The Performance Enablement Manager will be responsible for the oversight and performance of a near-shore vendor call center site that supports Sprint Spanish speaking Business customers and end-users.
  • Ability to travel internationally
  • A Current U.S. Passport

Basic Qualifications
  • Bachelor's degree and four years related work experience or eight years related work experience post high school
  • Five years of related telecommunications or customer management experience
  • Three years supervisory or management experience

Preferred Qualifications
  • Fluent in Spanish

At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.

Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
Minorities/Females/Protected Veterans/Disabled.

Metro Area

US-AZ-Phoenix, US-CA-Los Angeles, US-CA-San Francisco, US-CO-Denver, US-DC-Washington/Metro, US-FL-Jacksonville, US-IL-Chicago, US-IN-Indianapolis, US-KY-Louisville, US-MA-Boston, US-MD-Baltimore, US-MI-Detroit, US-NC-Charlotte, US-NV-Las Vegas, US-NY-New York City, US-OH-Columbus, US-OK-Oklahoma City, US-OR-Portland, US-PA-Philadelphia, US-TN-Memphis, US-TN-Nashville, US-TX-Austin, US-TX-Dallas, US-TX-El Paso, US-TX-Fort Worth, US-TX-Houston, US-TX-San Antonio, US-WA-Seattle

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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