Sprint Job Details
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Date :
11-29-2017
Address :
6450 Sprint Pkwy
Location :
Overland Park, KS US
Req # :
233764BR
Job Description :
Job Summary

Leads cross-functional teams from design to delivery of fully developed products that are ready for customer use. Develops strategy and roadmap for future products. Designs, develops and manages activities from product definition and planning through production, release, and end of life. Evaluates technical options and represents business requirements to the technology organization through requirement documents and detailed specifications. Provides timely and accurate information and status updates to functional leaders. Acts as primary point of contact to lead development and quality assurance resources to successfully release new products on time and within budget.
As a Digital Care Product Owner and technical Business Analyst and you are responsible for realizing the prioritized business changes and working together with your team. The Program Owner is constantly looking where to improve our digital channel to make it easy for our customers to find and get the help they need. You are the voice of the customer and the driving force behind innovation.

The role is responsible for business requirements and to be the subject matter expert for the Journey/Journeys assigned to work. Either by themselves or by working with other Product owners assigned to each squad, be fully responsible to deliver on targets for the journey. Take an end-to-end view across the business as a whole and across the digital platforms in particular (Web, App, IVR) as required. Redesign the digital part of the journey to maximize automation and self-service, improve customer experience, and drive adoption.

Must have intimate knowledge of the key metrics and KPIs within the Digital Care domain. Must be able to understand customer requirements and create and detailed user stories.
Basic Qualifications
  • Bachelor's degree and eight years related work experience or twelve years related work experience post high school
  • Five years project management and implementation experience

Preferred Qualifications
  • Five years product management experience
  • Five years with telecom products and services

At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives. Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
Minorities/Females/Protected Veterans/Disabled.

Metro Area

US-DC-Washington/Metro, US-KS-Overland Park

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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