Sprint Job Details
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Date :
Address :
6500 Sprint Pkwy
Location :
Overland Park, KS US
Req # :
Job Description :
Job Summary

Analyzes, diagnoses, and resolves problems across a portfolio of applications comprising an application system. Monitors, manages, reports on and maintain one or more applications to ensure application availability meets established SLAs of application users. Works on assignments that are moderately difficult, requiring judgment in resolving issues and in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments. Provides technical expertise and value to implement, integrate and configure processes, applications, and scripts into an application system. Engages and contributes to analysis, design, test, and implementation of application functionality. Interacts with other groups and communicate with end-users and other stakeholders to provide timely and accurate information and status. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews.
The Retail Production Support Team is looking for a strong resource with drive and strong leadership skills desiring to join one of the most dynamic teams supporting our Sprint Sales Channels. This resource will be heavily involved with both the RMS Suite of applications as well as our new Mobile Sales application GST. This role will have major visibility to both IT and Business Leadership and is one of the most visible and critical areas supporting our front line Sales Teams. The resource needs to have industry knowledge of sales systems preferably mobility systems, POS, peripherals, and store infrastructure. The resource needs to be highly self-motivated, have strong customer focus, demonstrated problem solving skills, and able to handle multiple conflicting priorities. Resource must have a strong skillset that enables them to drive issue & triage bridges.

Basic Qualifications
  • Bachelor's degree and four years related work experience or eight years related work experience post high-school
  • Three years of systems related or technical support experience
  • Two years supervisory or leadership experience

Preferred Qualifications
  • Progressive Quantitative and Statistical Analysis experience
  • Strong Problem Management Experience
  • Ability to work across multiple Business, Development and Production Support, Vendors and Teams to build consensus
  • Proven experience driving issues to resolution

At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.
Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
Minorities/Females/Protected Veterans/Disabled.

Metro Area

US-KS-Overland Park

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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