Leads or coordinates cross-functional teams from design to delivery of fully developed products that are ready for customer use. Designs, develops, and manages activities from product definition and planning through production, release, and end of life. Evaluates technical options and represents business requirements to the technology organization through requirement documents and detailed specifications. Provides timely and accurate information and status updates to functional leaders. Acts as primary point of contact and coordinates development and quality assurance resources to successfully release new products on time and within budget.
As a Digital Care Customer Journey Program Owner you are responsible for realizing the prioritized business changes using the scrum/agile method and working together with your team. The Program Owner is constantly looking where to improve our digital channel to make it easy for our customers to find and get the help they need. You are the voice of the customer and the driving force behind innovation.
The Digital Care Program Owner is responsible for business requirements and the subject matter expert for the Journey/Journeys assigned. Either by themselves or by working with Project owners assigned to each squad, be fully responsible to deliver on targets for the journey. Take an end-to-end view across the business as a whole and across the digital platforms in particular (Web, App, IVR) as required. Redesign the digital part of the journey to maximize automation and self-service, improve customer experience, and drive adoption. Must have intimate knowledge of the key metrics and KPIs within the Digital Care domain, along the with journey and the capabilities needed for improvement.
This position requires a highly energized individual that is comfortable in a fast-paced and fluid environment. Passion for or interest in leasing, device returns, buy-backs and trade-ins is key.
- Bachelor's degree and two years related work experience or six years related work experience post high school
- One year project management and implementation experience
- Two years product management experience
- Two years with telecom products and services
- IT experience in Agile environment
- Logistics or material management experience
While most Sprint employees are on the front lines in our retail and call centers, there is a force of corporate employees who keep the company charging ahead. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone.
Behind each of these technologies is a corporate force made up of Finance, Human Resources, Communications, Marketing, Legal, Government Affairs, Strategy, Network and IT.
This is a fiercely competitive industry, and Sprint employees all share a common job description: Beat our competitors by providing unrivaled service and value to our customers. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.
Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .