Sprint Job Details
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Date :
Address :
6550 Sprint Pkwy
Location :
Overland Park, KS US
Req # :
Job Description :
Job Summary

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

The ideal candidate is Cisco CCNA/CCNP/CCIP/CCSP and/or Juniper JNCIS-M/JNCIS-FWV certified. Additionally, the

candidate would have 5+ years experience in an operations environment, IP Engineering, Security or IP Design. Also

desired is proficiency in Cisco and Juniper hardware and software and routing protocols such as BGP, ISIS, OSPF and


The Technical Support Engineer/Subject Matter Expert will be responsible for:

- Provide support for customers in resolving complex technical problems within the IP operations group and the

execution of all assigned projects within Scope, Time and Budget.

- Provide technical support for break-fix activities, proactive network health work, maintenance activities, support of

systems and tools, DRIVE projects, and UNIX scripting.

- Responds to situations where first and second line product support has failed to isolate or fix problems in

malfunctioning equipment or software.

- Provide technical support to personnel who are diagnosing, troubleshooting, repairing, and debugging complex

software, or networked and/or wireless systems. The network systems include the following Cisco series routers, firewalls

and catalyst switches: 2500, 2600, 2800, 3600, 3700, 6500, 7500, 7600, 10000, ASA, PIX 500. Juniper series router/

switch and firewalls: M10, M320, MX960, 208, 5200, 5400, SRX. The candidate will be responsible for having

working knowledge most, if not all of the following protocols: IS-IS, BGP, EIGRP, OSPF, RIP, SONET, PPP, HDLC, and


- Solve problems by collaborating with the vendor. The candidate will work with the vendors such as Cisco and Juniper

to investigate and root-cause network events and funnel that information back to the appropriate groups. The candidate

will be able to determine most cost effective repair/resolution to minimize customer downtime. Prepares report for analysis

of service failure trends and service ability issues.

Basic Qualifications
  • Bachelor's degree and four years related work experience or eight years related work experience post high school
  • Three years of experience with diagnostics and solutioning with networked and/or wireless systems

Preferred Qualifications
- Must be willing to work in a 24x7 on call environment.
- Two plus years experience in Router, Switch, and Firewall environment
At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.
Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
Minorities/Females/Protected Veterans/Disabled.

Metro Area

US-KS-Kansas City

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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