Sprint Job Details
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Job Summary

The Training Supervisor empowers their team members with the necessary tools and training to support Region and company goals. Focus on core development, additional reinforcement of learning and creating local solutions for identified performance gaps that can be solved with a learning plan. Effectively coach, develop and guide a strong group of trainers to partner with the Region inside and outside the classroom. Performance is measured though use of classroom observations, our MTM level one scores and Quarterly Trainer Score Card Surveys from the Region supported. Embrace nationwide programs and initiatives and execute them consistently. Has responsibility for hiring, termination, performance and salary decisions. The Training Supervisor and their Staff could be required to work a similar schedule to retail including evenings, weekends and holidays as required and adapt quickly to the constant changing environment of the wireless industry.
• Position requires 50% travel.
• Manages the activities of Sales Trainers with accountability for goals, objectives and operational policies
• Responsible for the quality of training delivery, classroom administration, instructor training competencies, effectiveness, and certification, tracking and measurement of new hire and supplemental training
• Provide feedback to management, other internal clients and the curriculum development team as needed
• Evaluate sales performance results to assist in uncovering needs and proposing appropriate solutions to increase results
• Measure and monitor training completion performance by district or assigned area
• Responsible for coaching and actively participates in the development of their direct report team
• Facilitating training sessions as necessary
• Achieve and maintain certified designation and then deliver Train The Trainer sessions on new programs/initiatives to trainers and/or region subject matter experts in conjunction with the core certification team as needed
• Maintain relevant certifications in order to effectively manage programs and initiatives
• Participate in Pilot programs and complete required feedback sessions to ensure all information is a part of the nationwide planning for launch
• Complies with all policies and procedures and leads by example
Must have valid driver’s license, three consecutive years of active driving history, successfully complete driver’s safety training, and otherwise comply with Sprint’s Driver Safety Policy and guidelines.
Basic Qualifications
• Bachelor's degree and four years related work experience or eight years related work experience post high school
• Two years’ experience developing and/or delivering training in a business environment
Preferred Qualifications
• Must have 2+ years of Retail Sales Experience – Management experience preferred
• Three years’ experience delivering classroom training in various modalities
• Three years’ experience partnering with development team on developing instructional materials and specialized training
• Outstanding written and verbal communication skills
• Ability to complete HPT process to ROI
At Sprint, we’re more than just talk. We’ve changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.

Are you ready for the big time?

Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.

Equal Opportunity Employer/Disability/Protected Veterans.

Metro Area

US-CT-Hartford, US-CT-New Haven, US-MA-Boston, US-NY-Albany, US-NY-Syracuse

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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