Sprint Job Details
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Date :
4-11-2018
Address :
201 Route 17 N 3Rd Fl
Location :
Rutherford, NJ US
Req # :
240602BR
Job Description :
Job Summary

Serves as single point of contact to business customer with ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Anticipates customer needs and delivers care solutions. Delivers end-user training. Programs handsets to meet customer's needs. Partners with Sales and Account Management to support assigned customer base. Performs account maintenance and account receivable functions. Responsible for tier one and some tier two troubleshooting.

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
Basic Qualifications
  • Bachelor's degree or four years related work experience post high school
  • One year experience with customer support
  • One year experience with portfolio management in either customer service, sales or account support

Preferred Qualifications
  • One year developing and delivering presentations
  • One year supervisory or management experience

In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.

Equal Opportunity Employer/Disability/Protected Veterans.



Metro Area

US-NJ-Northern

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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