Sprint Job Details
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Date :
3-29-2018
Address :
1901 NORTH ROSELLE ROAD
Location :
SCHAUMBURG, IL US
Req # :
240091BR
Job Description :
Job Summary

Supports the efforts of Implementation Project Managers assigned to business customers and Sprint sales teams. As a D2B resource, deploys mobility services for defined field implementation team(s) and geography, ensuring customer requirements outlined in project plan have been met. Activates, provisions, loads applications, transfers data, and troubleshoots device issues for assigned deployments. Specifically supports omnichannel projects to manage deployment, ensure correct plan set-up and accurate billing. Works with IPM to resolve any implementation, service or billing issues originating from assigned deployments. Interfaces with IPM’s, direct, indirect and retail sales teams, and Sprint customers in carrying out responsibilities.
Experience navigating multiple device and computer screens and programs while interacting with customers. Role requires regular use of MS Office products including Excel, Word and Power Point. In addition, candidates should be able to manage their time efficiently and work independently.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays). Must have valid driver’s license, three consecutive years of active driving history, successfully complete driver’s safety training, and otherwise comply with Sprint’s Driver Safety Policy and guidelines.

Basic Qualifications
• High school diploma or equivalent
• Two years experience operating a computer in a Windows based environment
Preferred Qualifications
• Bachelor's Degree
• Two years experience in a customer facing environment
• Two years experience and/or technical education/training troubleshooting computer hardware, mobile phones, or other electronic devices
• Two years working with/in billing, data applications, data services and network performance
• One year experience working Sprint's products and services
• Must have reliable vehicle and be willing to travel 3+ hours each way (mileage reimbursement available)

In the Customer Service organization, we believe every agent should be the customer’s advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it’s all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE

Minorities/Females/Protected Veterans/Disabled.

Metro Area

US-IL-Chicago

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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