Sprint Job Details
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Reston, VA US
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Job Summary

Manages the development and implementation process of services involving departmental or cross-functional teams focused on the delivery of new or existing projects. Works on problems of diverse/broad scope where analysis of data requires evaluation of identifiable factors. Determines methods and techniques for obtaining solutions. Interacts with senior internal and external personnel. Monitors the project from initiation through delivery. Assembles project team, assigns individual responsibilities, identifies appropriate resources needed, and plans and develops schedules to ensure timely completion of project. Understands the system's scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the team. Communicates with lead project manager and/or functional area manager regarding status of specific projects. Monitors budget/spending. May provide guidance and coaching to lower level employees in organizational methods.
Business ownership of touch points that drive traffic to web/app sales flows focusing on 3 main tracks: strategy, operations and business improvements
  • Strategy: Drive the strategy for email/SMS/ in-app push notifications, aligning with Digital and Marketing Team’s acquisition, retention, and base management priorities
  • Operations: Governed by FY/Quarter/Monthly targets, lead business operations acting as a liaison across
    • Digital Acquisition and Base teams throughout campaign planning phase
    • Product, User Experience & Design, Personalization and IT teams throughout campaign implementation/execution
    • CRM/Business Intelligence/Analytics teams to monitor treatment, touch point, segment performance and deliver insight to business improvement track
  • Business Improvement:
    • Responsible for assessment and analysis of behavior patterns using site as well as touch point metric tools to optimize targeting, user experience and ultimately the business results in terms of view through, click through and conversion
    • Analysis of market competitive intelligence and technology landscape to identify and implement programs to improve business results
    • Leads business requirements interfacing with Marketing, Product Management and Development Teams. Project management from initiation to delivery partnering cross functionally and leading coordination throughout implementation and operationalization.

Basic Qualifications
• Bachelor's degree and eight years related work experience or twelve years related work experience post high school
• Five years project management or related process management experience
Preferred Qualifications
  • Touch points management (particularly email/sms/app) on digital channels - Experience at wireless, cable operators or a leading online retailer/e-commerce platform preferred
  • Ability to shift between strategy and execution modes to see an initiative all the way through to successful completion in a cross functional environment
  • End to end execution experience involving collaboration with Marketing, Channel Management, IT, User Experience & Design and Product Management
  • Comfortable working autonomously in a fast-paced environment and taking the initiative to find creative solutions
  • CRM, Segmentation, Campaign Management on Digital Channels
  • Strong Familiarity with Adobe Experience Manager, Analytics and Target
  • Digital Channel Technology vendor management
  • Project/Program Management of Marketing and Sales operations on Digital Channels
  • CAPM or similar Project Management certification

At Sprint, we’re more than just talk. We’ve changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.

Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE

Minorities/Females/Protected Veterans/Disabled.

Metro Area


Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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