Sprint Job Details
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Date :
Address :
1321 Rutherford Ln
Location :
Austin, TX US
Req # :
Job Description :
Job Summary

Responsible for the daily operations of a team of customer service representatives. Coordinates work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives. Recognizes and recommends operational improvements. Responsible for the application and development of organizational policies and procedures. May approve special price concessions, quotes, bid allowances, or adjustments. Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance. Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.
Our hours of operation will be as follows:
Monday-Friday 6am - 8pm
Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications
  • Bachelor's degree and two years related work experience or six years related work experience post high school
  • Two years experience in customer service
  • One year supervisory or management experience

Preferred Qualifications
Bi-lingual (English/Spanish)
Understanding/familiar in American Sign Language (ASL)
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
Minorities/Females/Protected Veterans/Disabled.

Metro Area


Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

“Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia’s Fair Change Hiring Law Poster.
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